HP Care Pack 4 year Next Business Day Response Onsite w/Defective Media Retention NB HW Support OVERVIEW When hardware issues come up, the sooner you can get running again, the better. Have expertise at the ready with HP Onsite Service[1] with Defective Media Retention, and vastly improve your product uptime. With high-quality remote assistance or convenient onsite support, help is there when you need it—so you can get back to work. Support type Onsite repair Additional support option Defective media retention Duration 4 years Response time Next business day response Coverage window Standard workdays - 9 hours Place of service Onsite Service method Onsite repair Warranty coverage In warranty Care Pack type Electronic Additional information excludes external monitor Service type ELECTRONIC CARE PACK Additional support option Defective media retention Product type Care Pack Countries/Regions Available Australia